Customer Support Team LeadVirtualVocations • Guaynabo, Puerto Rico, United States
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Customer Support Team Lead
VirtualVocations • Guaynabo, Puerto Rico, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Team Lead (Temporary).
Key Responsibilities
Lead and coach a team of Customer Support Specialists to meet performance, quality, and compliance goals
Manage attendance, schedule adherence, and real-time team performance
Oversee escalated cases, ensuring prompt and professional resolution while maintaining confidentiality and accuracy
Required Qualifications
2-4 years of BPO experience, with at least 2 years in a leadership, supervisory, or SME capacity
Experience supporting healthcare, medical device, or technical accounts is a strong advantage
Strong understanding of quality assurance, performance management, and escalation handling
Proficiency in reporting and CRM tools
Ability to thrive in a fast-paced, detail-oriented, and compliance-driven environment
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Customer Support Team Lead • Guaynabo, Puerto Rico, United States
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