Analyst / Sr Analyst, AAdvantage Program Strategy

Join The American Airlines Family

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is a member of the AAdvantage Rewards and Benefit Strategy Team within the Loyalty Division. Your work will impact millions of AAdvantage members every year as you design, grow, and enhance the industry's leading travel rewards program. We're looking for candidates who demonstrate curiosity, take initiative, and are data and results driven.

Design AAdvantage program strategy to ensure AAdvantage is the leading travel rewards program in the industry. Produce strong business cases through effective, creative, and data-validated narratives. Collaborate and lead cross-functionally with teams such as Loyalty, AAdvantage Customer Service, Revenue Management, Marketing, Customer Experience, Sales, Finance, Legal, IT, Commercial Planning & Analysis, Premium Guest Services, Operations, and third-party vendors. Evaluate all aspects of the AAdvantage program to determine revenue, benefits, currency, and engagement opportunities and works with stakeholders to prioritize relevant projects. Analyze customer and transaction data from multiple sources to evaluate strategic opportunities and inform decisions. Apply advanced analytics and modeling to support strategic initiatives via partnership with Commercial Planning & Analysis.

Minimum qualifications : Bachelor's degree in Business Analytics or related field; or equivalent experience / training. Three years related work experience.

Preferred qualifications : Masters of Business Administration. Previous loyalty marketing, CRM, insights, customer behavioral sciences experience. Strategy experience in customer focused companies / industries.

Skills, licenses & certifications : Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset. Knowledge of AAdvantage loyalty products and propositions as well as consumer alternatives. Strong quantitative skills with demonstrated experience in data modeling and analysis using Microsoft Excel and SQL; Python, r, and Tableau knowledge preferred. Effective organizational and project management skills with ability to manage multiple and shifting priorities. Compelling written and oral communication skills capable of influencing others across levels of the organization.

Feel free to take advantage of all that American Airlines has to offer : Travel perks, health benefits, wellness programs, 401(k) program, and additional benefits including our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

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