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Customer Service Specialist Thursday to Monday (Full-Time, In-Office)
Customer Service Specialist Thursday to Monday (Full-Time, In-Office)Super Service Today • Danvers, MA, US
Customer Service Specialist Thursday to Monday (Full-Time, In-Office)

Customer Service Specialist Thursday to Monday (Full-Time, In-Office)

Super Service Today • Danvers, MA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Salary : About Us

At Super Service Today, customer service isnt just a department its the heartbeat of everything we do. We believe every client interaction should feel like 5-star service, even in tough situations. Were not looking for average. Were not looking for good enough. Were looking for world-class communicators who live for delivering outstanding service.

If youre not the best of the best stop reading.

If you are? Keep going.

Position Overview

This is a full-time, long-term, in-office position (4050 hours per week). As a Customer Service Specialist, you will be the voice of Super Service Today. Youll handle inbound calls, schedule service, resolve issues, and ensure our clients feel supported, respected, and understood.

We take customer service very seriously. We want people who thrive under pressure, stay cool when clients are stressed, and can turn even a tough call into a positive experience.

What Were Looking For

  • Absolute Rock Stars on the phone professional, confident, and quick on your feet.
  • Strong multitaskers who can manage calls, scheduling, and client follow-up without missing a beat.
  • Excellent written and verbal communication skills.
  • Team players with a positive attitude who want to grow with us long-term.
  • Detail-oriented, organized, and dependable we rely on you to keep the customer experience seamless.

Bonus Points For :

  • Prior experience in Plumbing / HVAC industry (youll speak the language faster).
  • Experience with ServiceTitan or similar service management software.

    • Key Responsibilities

  • Answer inbound calls and provide outstanding customer service on every call.
  • Schedule appointments quickly and accurately using ServiceTitan.
  • Calmly handle upset customers and turn stressful situations into positive outcomes.
  • Maintain accurate records of client communication.
  • Communicate clearly with field technicians to ensure jobs are handled efficiently.
  • Follow up with clients to ensure their expectations were exceeded.

    • What We Offer

  • Competitive pay with growth opportunities.
  • Full-time hours : 4050 per week.
  • Medical, Dental, and Vision coverage.
  • Paid vacation and paid holidays.
  • A high-energy, no-drama workplace where customer service excellence is celebrated.
  • Long-term career growth were looking for people who want to stay and grow.

    • This Is NOT Just Another Job

    Were building a world-class customer service team. If you are passionate, relentless, and thrive on delivering amazing client experiences we want you.

    If youre not a rockstar, this isnt the role for you.

    If you are apply today and lets talk.

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    Customer Service • Danvers, MA, US

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