Senior Loan Operations Coordinator

Join Enterprise Bank & Trust!

At Enterprise Bank & Trust, we are driven by community spirit and a commitment to entrepreneurship. Our mission is to help businesses thrive from local coffee shops to large construction companies. We have a presence across various states including Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada, and Texas, and we prioritize not only our clients but also our associates. Enjoy benefits such as annual paid volunteer time off and opportunities for charitable matching. Through our dedication to our communities and associates, we strive to ensure a fulfilling place to work.

Position: Senior Loan Operations Coordinator

Summary:

The Senior Loan Operations Coordinator will be a key player in our post-closing loan process, focusing on essential tasks like funding, boarding, servicing, and payoff. You will tackle more complex projects, collaborating with third parties and internal teams to deliver exceptional customer service.

Key Responsibilities:

• Manage the monetary aspects of loan processing, including initial and subsequent disbursements and transaction processing for loans.
• Reconcile general ledger and operational accounts for accuracy.
• Ensure loan documentation completeness for a smooth onboarding into the core processing system.
• Identify and preserve critical original documentation required for ongoing loan maintenance.
• Oversee all customer service aspects of loan and credit card servicing, including adjustments to rates, payments, and related fees.
• Handle loan escrow accounts, payoff requests, lien releases, and credit bureau reporting.
• Review and verify attorney-prepared documentation for quality assurance.
• Provide mentorship and support to junior loan operation team members.
• Recommend enhancements to improve processes and procedures within the team.
• Perform additional duties as assigned to support the team and organizational goals.

Qualifications:

• Strong verbal and written communication skills.
• Experience in a fast-paced, customer-focused banking environment.
• Excellent time management, problem-solving, and critical thinking abilities.
• Familiarity with loan origination and core banking systems.
• Detail-oriented with exceptional organizational skills.
• A proactive self-starter who thrives in a team-oriented setting.
• Open and adaptable to change.

Education and Experience:

• High School Diploma or equivalent is required.
• 3 to 5 years of experience in banking or financial services or a Bachelor's/Associate's Degree combined with equivalent experience.

Technical Skills:

• Proficient in Microsoft Office applications.
• Experience with Google Workspace is preferred.
• Knowledge of Salesforce, nCino, or FIS Bankway is a plus.

Additional Information:

• Willingness to work flexible hours, including overtime and occasional travel.

Enterprise Bank & Trust is an equal opportunity employer, committed to fostering a diverse and inclusive workforce. We consider all qualified applicants for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status. All offers of employment are contingent upon successful completion of drug and background checks.