Director of Global OperationsVirtualVocations • Portsmouth, Virginia, United States
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Director of Global Operations
VirtualVocations • Portsmouth, Virginia, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Director of Global Technical Operations.
Key Responsibilities :
Lead and scale the Operations organization, ensuring service delivery and platform reliability
Champion a customer-first culture and translate operational insights into actionable improvements
Collaborate with Security and Compliance teams to manage security-related events and maintain operational readiness
Qualifications :
10+ years in Operations, Service Delivery, or Platform Management within SaaS, payments, or gaming environments
5+ years in senior leadership roles managing global or cross-functional teams
Proven track record in improving operational efficiency and customer satisfaction
Strong understanding of cloud infrastructure (AWS, GCP, or Azure) and distributed systems
Bachelor's or Master's degree in Computer Science, Engineering, or a related field
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