Business and Project Analyst

Position Summary:

The Business and Project Analyst is responsible for providing direct support to ConServe’s Project Management Team by working collaboratively with Business Owners and IT in each phase of the enhancement lifecycle for improvement initiatives and problem resolution. The Business and Project Analyst actively supports ConServe with a particular emphasis on requirements gathering, quality testing, analysis and detailed understanding of the functionality of CCMS.

Essential Duties & Responsibilities:

• Understanding how the CCMS solutions are developed from the requirements and functional specifications and the ability to assess that the proposed solutions are valid prior to the development of such solutions.
• Understanding the business process workflows and how they interact within the CCMS to ensure they are providing the proper solutions. Power user knowledge of the CCMS software to assist end users in understanding how the system operates and ability to assist IT by identifying and troubleshooting issues.
• Collaborate with SME’s to elicit and document end user expectations combined with ability to collaborate with IT to understand and interpret functional specifications to ensure there is a minimal gap between user expectations and delivered CCMS solutions.
• Create system test plans from functional specifications and identify proper business case test scenarios that should be included in these plans. Understanding what parts of the CCMS solution are involved in the execution of the test plans and ability to expertly analyze results for proper pass/fail classification, follow up and acceptance.
• Understanding of the SDLC and ability to identify gaps within ConServe’s enhancement process.
• Analyze and understand requirements for updates to business processes, identifying areas of focus for changes and making recommendations on how the CCMS needs to be modified to enable these changes. Knowledge of all documentation relating to CCMS and the ability to maintain such documentation so it properly reflects the current environment.
• Provide guidance and support the end users in their efforts to become more proficient in the use of the applications.
• Assist Project Management with ConServe prioritization processes, including analysis of new work requests from the business and organizing priorities across departments.
• Troubleshoots production issues, identifying root cause and assisting end users in submitting issues and examples for IT to resolve.
• Generate Ad-hoc reports as needed.
• Maintains applicable documentation with regard to change management.
• Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program.

Education:

§ High School Diploma or GED

§ Associate's Degree in Business Administration, Information Technology, Finance or equivalent combination of education and related experience.

Skills/ Requirements:

• Experience with Microsoft Office suite of products.
• Basic SQL knowledge including the demonstrated ability to read and write simple SQL statements preferred.
• Prior experience gathering business requirements preferred.
• Ability to multitask.
• Ability to act independently to resolve problems.
• Excellent analytical and communication skills.
• Excellent organizational skills
• Must show a sense of urgency, being able to perform and multitask under pressure.
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
• Ability to obtain and maintain Government Security Clearance.
• No conflicts of interest with ConServe or our Clients

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
• Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
• Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)
• Ability to focus on the task at hand, and deliver timely and accurate analyses as stated above

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

Mission

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Continental Service Group, Inc., d/b/a