Product Manager, Video Infrastructure

Overview

Vivint is seeking a Senior Product Manager to join our Protect Team, focusing on Infrastructure across our Video, Camera, Services, and Security Experience product lines. This critical role will serve as the team’s authority on understanding product performance, user satisfaction, and engagement across platforms through deeper data insights. You will identify issues, gaps, and opportunities across our product ecosystem—driving competitive benchmarking, supporting foundational architectural improvements, and unlocking pathways to improve overall user experience.

Responsibilities

Ensure alignment across product verticals, driving cross‑functional execution for architectural initiatives that span hardware, embedded, platform, and mobile experiences.

Drive foundational infrastructure initiatives across video and camera products that improve product scalability, maintainability, and cross‑product cohesion.

Develop product strategy and roadmap for outdoor camera Wi‑Fi bridge devices, both hardware and software.

Own data strategy for the Protect Team, working with data scientist partners to define dashboards, metrics, and tools that highlight product health, adoption, and competitive benchmarks.

Be the expert on Protect Team product metrics, consistently driving and refining dashboards that provide insight into customer needs, performance gaps, and quality benchmarks for software and hardware releases.

Partner with engineering and design to discover, define, scope, and deliver changes that impact performance, stability, or data accessibility across Protect Team product lines.

Establish product KPIs to measure user satisfaction, engagement, churn, latency, uptime, and feature performance across devices and services.

Collaborate with stakeholders to identify root causes of product pain points and drive prioritization of resolution.

Create clear, data‑supported product documents to align stakeholders and guide development teams.

Required Skills

Experience delivering platform or infrastructure improvements in partnership with technical, business, and design stakeholders.

Ability to drive vision and roadmap for performance and quality improvements through architectural and cross‑platform changes.

Excellent written and verbal communication skills with the ability to influence cross‑functional partners.

Experience launching consumer software and / or hardware products.

Strong analytical background with hands‑on experience in data analysis, statistics, or mathematics.

Proficient with data tools such as Tableau, Mixpanel, Memfault, or similar BI / telemetry platforms.

Able to partner with data analysts on complex datasets and translate them into intuitive stories and actions.

Collaborative, curious, and comfortable working across multiple product domains and technical layers.

Required Education & Experience

2–4 years of experience in product management, analytics, or data‑driven product role.

Bachelor’s degree in a technical, quantitative, or business‑related field (e.g., Math, Business, Statistics, Computer Science, Engineering, Economics).

Prior experience in connected devices, IoT, or security products is a plus but not required.

Demonstrated ability to work with engineers and data teams to bring product ideas to life.

Experience contributing to product strategies through insights and data storytelling.

Benefits

Free daily lunch and drinks on site

Paid holidays and flexible paid time away

Employee / Friends / Family Discounts

Onsite health clinic, gym, gaming tables

Medical / dental / vision / life coverage & 24 / 7 Medical Hotline

401(k) + Employer Match

Employee Resource Groups

EEO AA M / F / Vet / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

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