VP of Client Care (RN)

Classification: FTE, Exempt

Location: Colorado

Benefit Eligible: Y

Job Summary: As a direct report to the agency Administrator/HCA Manager, the VP of Client Care for a Class B, non-medical home care agency serves as the Licensed Health Care Professional as required by Colorado state regulations (10 CCR 2505-10 8.552). This role is responsible for the supervision and oversight of all IHSS cases, including clients, their attendants and personal care providers, along with the quality, coordination, and regulatory compliance within the agency. This role will ensure all care plans are effectively managed, in alignment with the agency’s mission to provide compassionate, client-centered care. This position serves as a critical leadership role, guiding care teams and ensuring compliance with state-mandated standards to protect the health, safety, and welfare of clients.

Duties and Responsibilities:

1. Client Care Coordination and Oversight:
   1. Develop, implement, and oversee individualized care plans for clients, in compliance with regulatory requirements and agency policies.
   2. Review the care plan and the Physician Attestation form upon initial enrollment, following any change in condition, and upon the request of the client, the authorized representative, or the case manager.
   3. Conduct assessments to ensure care plans are updated and remain relevant to the client’s changing needs.
   4. Serve as the primary point of contact for clients, families, and caregivers regarding care needs and adjustments.
2. Regulatory Compliance and Quality Assurance:
   1. Ensure compliance with all state and federal regulations governing non-medical home care, including the requirements outlined in 10 CCR 2505-10 8.552.
   2. Conduct regular audits of care plans, service records, and caregiver documentation to ensure accuracy and regulatory adherence.
   3. Oversee the agency’s compliance with Electronic Visit Verification (EVV) requirements for Home and Community-Based Services (HCBS), ensuring accurate record-keeping and timely submissions.
3. Caregiver Training and Supervision:
   1. Develop and implement training programs for caregivers to meet both agency and state standards, particularly focusing on client safety, confidentiality, and professionalism.
   2. Administer skills validation tests for agency Attendants, along with verifying and documenting Attendant skills and competency to perform IHSS and basic consumer safety procedures.
   3. Supervise caregivers to ensure quality care delivery and adherence to agency protocols.
   4. Address and resolve caregiver concerns and provide guidance on difficult client situations as needed.
4. Client Safety and Risk Management:
   1. Identify potential client safety risks and implement strategies to mitigate them, ensuring a safe environment for clients and caregivers.
   2. Oversee incident reporting and investigations, coordinating corrective actions and documenting outcomes in compliance with regulatory standards.
   3. Consult with the client, authorized representative or Attendant in the event a medical issue arises.
   4. Provide in-home supervision for the client as agreed upon by the client or their authorized representative.
5. Leadership and Program Development:
   1. Collaborate with the executive team to establish and refine care policies and procedures, ensuring they align with industry best practices and regulatory requirements.
   2. Assist in developing new programs and services to meet client needs and enhance agency offerings within the non-medical care scope.
   3. Provide leadership in developing a client-centered culture and contribute to long-term strategic planning for the agency.

Qualifications:

• Active, unencumbered Registered Nurse (RN) license in the state of Colorado, meeting the requirements for a Licensed Health Care Professional as defined by 10 CCR 2505-10 8.552.
• Minimum of 5-10 years of experience in healthcare, home care, or related settings, with a strong background in client care coordination, supervision, and regulatory compliance. Experience with Colorado's In-Home Support Services (IHSS) is highly preferred.
• Demonstrated knowledge of Colorado’s Home and Community-Based Services (HCBS) regulations, including Electronic Visit Verification (EVV) requirements.
• Proven leadership, communication, and problem-solving skills, with an ability to navigate sensitive client and caregiver situations effectively.
• Strong organizational skills and attention to detail in managing documentation, compliance, and quality assurance processes.
• Experience in conducting caregiver training or educational programs.

Physical Requirements:

• Ability to lift and carry up to 25 pounds (e.g., office supplies, files, or small medical equipment).
• Ability to speak clearly and effectively to staff, caregivers, clients, and regulatory agencies.
• Ability to travel locally for home visits, staff supervision, client assessments, and compliance checks.

Apply Today!

Join Entrust Health and help make a positive impact in the lives of those we serve. Apply now and become part of a compassionate team dedicated to providing quality home care!

Applications are accepted on an ongoing basis for this role and can be submitted by applying to this job posting or by visiting our careers page.

Equal Employment Opportunity and Affirmative Action: Entrust Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Entrust Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.