IT Support Tier 1 AnalystVirtualVocations • Olympia Heights, Florida, United States
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IT Support Tier 1 Analyst
VirtualVocations • Olympia Heights, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an IT Tech Support - Tier 1 Analyst.
Key Responsibilities
Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system
Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals
Intake, work, and manage support tickets in the AutoTask ticketing system, ensuring issues are addressed and resolved promptly
Required Qualifications
High School diploma or equivalent (Degree preferred)
1-2 Years of IT, Help Desk and / or MSP experience
Required Certifications : O365 Fundamentals and Azure Fundamentals
Preferred Certifications : VMware Certified Associate (VCA) and CompTIA A+
Experience with basic networking including wireless, wired, security, and basic design
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