Hotline Clinical Specialist

Hotline Clinical Specialist

FCM-FamMed-ZSFG-NCCC

Part Time

87929BR

Job Summary

The Hotline Clinical Specialist will answer incoming calls on the Goldschmidt Collective's reproductive health warmline, as appropriate to their training/relevant clinical experience, to ensure timely delivery of expert clinical education and perform administrative/operational duties that accompany the overall work of the project. Specific activities will include: collecting and documenting information to ensure accurate and complete call data for reporting and other program purposes/activities; collaborating with NCCC personnel including other Hotline Clinical Specialists and program/administrative team members; performing critical assessments of the available clinical evidence base; participating in promotional/outreach activities and quality improvement activities as needed (this may include development of clinical protocols and educational resources); preparing information/materials to distribute to callers as needed; liaising with internal and external learners as needed; and helping to assure compliance with relevant regulatory bodies/agencies as needed.

Hotline Clinical Specialists will interface with diverse stakeholders with various experiences and will need to apply a warm, non-coercive, and non-judgmental manner and consistently demonstrate interpersonal tact, discretion, sensitivity, and integrity, particularly around maintaining anonymity and confidentiality. Hotline Clinical Specialists are asked to help cultivate and support relatively standardized program workflows and processes to help ensure high-quality services are consistently provided and that program goals are met.

This is an as-needed position with no guaranteed minimum hours. Shifts are scheduled based on program needs, primarily to cover staff vacations, illness, or other planned and unplanned absences.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $110,400 - $235,400 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Department Description

The Reproductive Health Hotline (ReproHH) is a program of the Goldschmidt Collective which is a unit within the Department of Family & Community Medicine. As part of the Goldschmidt Collective's focus on supporting U.S. based healthcare providers, ReproHH provides rapid, state-of-the-art reproductive and sexual health care education and guidance to health care providers (physicians, nurse practitioners, physician assistants, pharmacists and other health care professionals including health care professional learners) across the country through a toll-free phone number and online services.

Its core clinical education topic areas include:

• Complex contraception, early pregnancy assessment, miscarriage management, and early abortion provision (as indicated)

Required Qualifications

• Minimum 5 years of prior experience providing reproductive health clinical services, including diagnosis/evaluation of early pregnancy and related complications, and complex contraception management
• Minimum 5 years prior experience critically assessing the available clinical evidence base, including analysis of clinical studies as well as new developments and approaches in clinical practice and/or consultation
• Highly developed interpersonal skills. Strong diplomacy skills and ability to develop strong working relationships with department, leadership, subject matter experts and external agencies. Proven ability to advise and influence all levels of leadership and staff
• Demonstrated competence in the following areas: clinical practice, communication, clinical case management, leadership, problem identification and resolution, and clinical teaching/training
• Demonstrated ability to document encounters accurately and in a timely manner

Preferred Qualifications

• Expert knowledge of current and emerging educational technologies to enhance teaching and learning practices. Expert ability to facilitate educational technology opportunities using technology-based solutions
• Prior experience training/educating diverse groups of clinical learners
• Direct or previous experience working in states with minimal access to reproductive health care services
• Experience working cross-functionally with clinical and non-clinical stakeholders

License/Certification

• Doctoral degree in medicine
• Valid California MD/DO License

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

004385 HEALTH PROFNS EDUC SPEC 5

Job Category

Allied Health

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Limited Appt

Percentage

10%

Location

San Francisco, CA

Campus

Zuckerberg San Francisco General (ZSFG)

Work Style

Fully Remote

Shift

Variable

Shift Length

Variable

Additional Shift Details

Monday - Friday, 7 am - 4 pm PST