Director of Operations

Overview

The Director of Operations oversees all aspects of Club operations and programs, with primary responsibility for program development and implementation, staff supervision, facilities management, organizational planning, and budget oversight. This leader ensures the delivery of high-quality programs that support positive Youth Development Outcomes and reflect the values and mission of Boys & Girls Clubs.

Responsibilities

Leadership & Program Excellence
• Oversee the execution of high-quality programs, services, and activities.
• Lead outcome measurement, data analysis, and continuous improvement.
• Provide coaching, supervision, and professional development for staff.

Strategic Planning & Organizational Growth
• Evaluate programs and identify opportunities for greater impact.
• Recommend enhancements to strengthen performance and engagement.

Resource & Operations Management
• Coordinate annual budgets and monitor financial performance.
• Manage facilities, equipment, administrative and operational processes.
• Lead staff recruitment, retention, training, and performance management.

Partnership & Community Engagement
• Build partnerships with schools, community organizations, and families.
• Support board committees and organizational initiatives.

Marketing & Public Relations
• Represent the Club in outreach efforts that strengthen community trust.

Qualifications

Bachelor's degree required.
• Minimum five years nonprofit operations management experience.
• Knowledge of Boys & Girls Clubs operations preferred.
• Strong leadership, supervision, budgeting, and communication skills.

Work Environment & Physical Requirements
Must be able to meet the physical and environmental demands of leading multiple Club sites and programs. Reasonable accommodations can be made as required.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.