Program Monitor

3rd Street Youth Center & Clinic is a community-based agency, with headquarters in the Bayview Hunters Point area, providing medical and behavioral health services to encourage youth in making decisions that support their health, safety, and development. 3rd Street Youth Center & Clinic also manages Transitional Age Youth (TAY) housing stabilization programs, including the Lower Polk TAY Navigation Center and a Youth Coordinated Entry Access Point.

The Lower Polk TAY Navigation Center is a 24-hour residential program serving unhoused transitional aged youth, ages 18 to 27. Services are delivered in a low-barrier environment, employing harm reduction and housing first models with trauma-informed support. The Navigation Center provides wrap-around services to connect residents with housing support, physical and behavioral health services, public benefits, education, and employment opportunities, and other linkages and referrals as needed.

General duties & responsibilities

Provide daily program support to residents as they navigate the program and work towards achieving housing, education, employment, health, and other self-identified goals. Oversee the program and work as part of a team in a manner consistent with the mission, values, and policies of 3rd Street Youth Center & Clinic.

The program is staffed with monitors 24 hours a day, working day (6 : 30 a.m. - 3 : 00 p.m.), swing (2 : 30 p.m. - 11 : 00 p.m.), or overnight (10 : 30 p.m. - 7 : 00 a.m.) shifts.

The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Program Monitor. Duties, responsibilities, and activities may change, or new ones may be assigned as needed.

Specific responsibilities

• Conduct thorough rounds and supervise program activities to ensure safety of residents.
• Provide information to residents about community services available to transition age youth experiencing homelessness in San Francisco.
• Responsible for understanding and following program and agency policies and procedures.
• Responsible for maintaining accurate logs, shift reports, and incident report records using web-based programs.
• Maintain confidentiality of residents, staff, and agency.
• Collaborate with team members to ensure consistent delivery of services.
• Support team members and residents in problem solving, conflict resolution, and de-escalation.
• Maintain program entry protocol for residents, service providers, and visitors.
• Rotate through assigned post positions.
• Perform restocking of kitchen and supplies.

Performance expectations

About you

Skills, Knowledge, and Abilities

Education and Experience

Physical demands

General information

Compensation and benefits

3rd Street is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender and / or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified candidates with arrest and conviction records.