Manager, Premium AuditUnited States

Manager, Premium Audit

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

As a Manager, Premium Audit, you'll be responsible for managing our premium audit operations through team leads and individual contributors, ensuring efficient and compliant audit processes while driving continuous improvement. You will translate functional plans into operational processes and guide execution to meet business objectives. This role requires strong management practices and the ability to navigate complex audit scenarios while maintaining excellent customer and partner relationships. You'll work cross-functionally to optimize audit workflows and contribute to Pie's overall underwriting and profitability goals.

How You'll Do It

Premium Audit Operations Management :

• Manage premium audit operations through team leads and professional individual contributors, ensuring consistent quality and productivity standards
• Translate business segment strategy into functional audit plans and guide day-to-day execution
• Oversee both internal audit processes and vendor relationships, ensuring service level agreements are met
• Monitor audit completion rates, quality metrics, and customer satisfaction scores
• Ensure compliance with state and bureau audit requirements across all audit types (mail-in, phone, virtual, and physical audits)
• Partner with Analytics team to analyze audit results and identify trends impacting profitability

Process Improvement and Strategy Implementation :

Team Leadership and Development :

Cross-Functional Collaboration :

Escalation Management :

The Right Stuff

Education & Experience :

Core Competencies :

Technical Knowledge :

Leadership Qualities :

Technical Proficiencies :

The use of AI in Application Review : To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to it being reviewed using these AI technologies to assist in our evaluation process.

Base Compensation Range $90,000 - $115,000 USD

Compensation & Benefits

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer, we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability,