Senior Implementation Specialist

Senior Implementation Specialist

Are you ready to join a company offering career advancement opportunities throughout your career journey?

Well, this may be the role for you. Ready to make your mark?

In this role, you will serve as ADP's front-line to provide exceptional on-boarding experiences to clients for Employment Tax.

The nature of what you do every day will not change your #1 goal is to help the implementation team and their clients have a successful implementation of their Employment Tax product. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting!

To thrive in this role, you have to have a way with people that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style should be clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores will make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP : We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years.

Ready to #MakeYourMark? Apply now!

What you'll do :

• Support the ADP's Employment Tax Implementation team with test files, and other various set up tasks.
• Implementation projects could include adding a new Employment Tax products or involve a migration from one ADP solution to another
• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness.
• Provide a consultative approach to clients when resolving issues and providing solutions to clients.
• Collaborate with various departments to load and convert (as required) client data to ADP's solutions.
• Work within ADP's implementation methodology and timeliness using technology tools
• Ensure accuracy of all aspects of client set up
• Interact / collaborate with ADP associates in Sales and Service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
• Maintain and expand knowledge and proficiency on implementation job function, ADP products / services and implementation best practices

What you can expect on a typical day :

To succeed in this role :

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include :