Manager of User Support Services

Title: Manager, User Support Services

POSITION SUMMARY
To manage the office and classroom computer hardware and software support staff, Extended Campus computer technicians and the Help Desk staff; to ensure that all administrative and academic end point computing requirements are satisfied in a timely and efficient manner.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Assigns projects and supervises the activities of the computer hardware and software technicians across the college’s campuses. Supervises the Technology Services Help Desk. Participates in selection and development of support staff. Interviews and makes hiring recommendations. Provides training, guidance, performance evaluation, and, when necessary, recommends disciplinary action or discharge of personnel. Ensures that projects requested by personnel are properly recorded and documented in the TSD Service Desk system. Follows up on requests that remain outstanding for an excessive period.

Maintains an inventory of critical parts and supplies for microcomputer preventative and remedial maintenance. Assists with the writing of bid specifications and the ordering of hardware and software products. Conducts and maintains an Asset Management System of computer equipment, software, and associated peripherals in assigned areas. Plans budget for section, TAF cycle replacements, and Administrative and Faculty replacements. Assists the Director of Technology Services with the establishment of security procedures, disaster recovery planning, and Standards and Procedures Manual. Evaluates USS employees and makes recommendations for promotions and personnel changes.

REQUIRED QUALIFICATIONS
Associate’s degree in Computer Science or other highly related degree

Five (5) years of relevant experience

PREFERRED QUALIFICATIONS
Bachelor’s degree in Computer Science

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of data processing and microcomputer concepts, hardware and software architecture and an appreciation of the collegiate environment. Ability to establish and maintain effective working relationships with coworkers, faculty, staff and students.

Open Until Filled: Yes

Rate of Pay: $58,762.00 - $73,452.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.