Client Success Manager

Job description

Our client has an opening for a Technical Support Representative/Network Support Via Phone, providing technical and network problem resolutions to Dealers by performing question-based diagnosis while guiding users through step-by step processes. The position requires interaction with clients via telephone and email, clearly communicating technical solutions in a user-friendly, professional manner.

Candidates Must

• Knowledge of Ethernet Networks (more network knowledge is an asset)
• Proper phone etiquette and strong communication skills
• Ability to speak and write clearly and accurately in English
• Demonstrated proficiency in typing and grammar in English
• Knowledge of relevant electronic circuitry and software
• Knowledge of customer service principles and practices
• Effective listening skills
• Willingness to co-operate with others and work to the greater good
• Multi-tasking capabilities
• Instruct customers on required network configuration for successful deployment.
• Can pass a basic Ethernet network knowledge test as part of the interview process
• Be comfortable working with Microsoft Operating systems and Microsoft Office Software
• Be able to attend, complete and pass an in house factory training on proprietary telecommunications equipment/software during the probationary period.

Benefits:

• Dental care
• Paid time off
• Vision care

Experience:

• Trouble shooting product via phone: 2 years (required)
• network configuration: 3 years (preferred)
• Technical support: 3 years (required)
• Product support: 2 years (required)
• Network support: 3 years (preferred)
• L2 network support: 3 years (preferred)