Customer Success Manager

Manager, Customer Success Management

Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS businessan area where we see growth potential. This business unit is unique, and we certainly aren't afraid to stand out from the crowd and tackle the bigger competitors.

Come join ShareFile! We're building a team of rock stars to be part of our growth journey and are adding a Sales Development Representative to join our growing ShareFile Sales team. If you enjoy a fun, fast-paced, dynamic environment and want to be part of a collaborative team where you can make a differencewe want to talk to you!

Now, let's delve into the specifics of this critical role. The Manager, Customer Success Mgmt is responsible for overseeing a team of Customer Success Engineers responsible for 50% of the ARR. In addition to retaining customers through increased product adoption, identifying expansion opportunities, and cultivating customer advocacy. You will establish customer-centric programs and processes, collaborating with stakeholders across ShareFile to consistently deliver value to our customers. Your role involves continually assessing, reporting, and acting on customer health to identify accounts at risk of churn as early as possible and to pinpoint accounts primed for expansion.

Key Responsibilities :

Strategy :

• Track Key Customer Adoption KPIs : Monitor and analyze key customer adoption metrics to drive strategy and improvements.
• Ownership of Customer Onboarding : Take charge of the customer onboarding process post-sales, focusing on First Active Use, Meaningful Use, and increased Total Active Use.
• Resolution Expertise : Demonstrate a deep understanding of complex customer needs and lead the resolution of their issues.

Execution :

Continuous Improvement & Growth :

Requirements :

Your superhero uniform includes :

Your superhero strengths include :

Management and supervisory professionals in this role focus on tactical and operational activities within ShareFile Customer Success. Key skills include :

If you are ready to be the driving force behind customer success at ShareFile, we encourage you to apply for the role of Manager, Customer Success Mgmt and join us on this exciting journey to make a difference in our customers' lives. ShareFile is all about standing out and making a real impact, and you can be a part of our remarkable team.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.