Warranty Administrator

Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level.
RWC International is a proven leader in the truck and bus service and repair industry.
RWC is a family-owned company that cares and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match.
We value what makes a family successful: commitment, compassion, hard work and a desire for each other to succeed.
No matter your level when you join us, we want to help you grow.

Position Overview:

The Warranty Administrator is responsible for preparing, submitting, and recording warranty claims to ensure high customer satisfaction by adhering to OEM practices and company policies.

DUTIES & RESPONSIBILITIES

• Prepare, code, and submit all OEM and vendor warranty claims promptly.
• Ensure compliance with all OEM and vendor policies and warranty procedures.
• Utilize technical knowledge to verify proper documentation of repairs for warranty coverage verification.
• Book and close repair orders upon completion.
• Request goodwill assistance for customer satisfaction.
• Reconcile warranty receivables with payments weekly.
• Follow up on outstanding claims within 30 days.
• Review and resubmit rejected or underpaid claims.
• Ensure warranty parts are tagged and confirm shipping.
• Track warranty parts with relevant details.
• Stay updated on warranty policies and product changes.
• Provide warranty updates to service staff and technicians.
• Ensure all warrantable repairs are documented accurately.
• Completed manufacturers training courses to obtain certification.
• Maintain a professional appearance and a safe, clean work environment.
• Attend warranty staff meetings.
• Explain warranty coverages to customers.

Salary range for Warranty Administrator (depending on role and experience level) can range from $45,000.00 - $60,000.00 annually.

ACTIVITY AND KNOWLEDGE REQUIREMENTS

Employee safety is a prime concern of RWC.
This position is a safety sensitive position and falls under the requirements of the RWC Drug and Alcohol policy.

• Minimum of 3 years’ experience in the Medium/Heavy-Duty truck or automotive industry.
• Basic understanding of automotive systems and repairs.
• Ability to understand and communicate vendor warranty guidelines and approval processes.
• High degree of product technical knowledge.
• Team player with a strong commitment to customer satisfaction.
• Self-motivated with good written and verbal communication skills.
• Professional conduct.
• Superior problem-solving skills for achieving win-win solutions.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

M/F/V/H