Sr. EBC & Executive Engagement Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What youll do

The Senior Executive Business Center & Engagement Manager is a highly visible strategic and operational role responsible for elevating the companys relationships with its most strategic customers and partners. This role supports the operational excellence and strategic content of the Executive Business Center (EBC) and provides critical support for the broader Executive Engagement Program (EEP) ensuring world-class experiences that directly influence high-value business outcomes. The successful candidate must possess exceptional executive presence organizational skills and a deep understanding of corporate strategy.

This position is an individual contributor role reporting to the Marketing Director ABM.

Responsibility

Define the strategic vision standards and experience principles for the EBC to ensure it consistently delivers high-impact C-suite-ready engagements

Establish what great looks like and guide teams / vendor partners who execute the day-to-day

Design the strategic framework for intake agenda development briefing flow and post-meeting follow-up

Focus on driving business outcomes deal acceleration and consistency of executive experience across markets

Delegate operational excellence to EBC managers and partners

Set expectations service standards and experience guidelines for all day-to-day operators (internal or vendor) and provide oversight and accountability

Lead the strategy for how internal executive hosts and SMEs engage in briefings and establish playbooks storytelling frameworks and training rhythms

Equip leaders for high-stakes conversations

Architect the end-to-end executive engagement strategy across the company spanning the Executive Briefing Center Docusign flagship events (ex : Momentum) regional executive experiences and high-value third-party programs

Define the purpose audience experience principles and success metrics for all executive-facing moments

Partner closely with Sales Customer Success Product and Field Marketing leadership to identify the accounts opportunities and executive personas that should be prioritized

Establish a framework for which executive experiences to activate for which customer segment deal stage or opportunity type

Define the executive experience blueprint for Docusign-owned eventsVIP programs C-level tracks tailored executive journeysand collaborate with Experiential PMM and Field to ensure alignment to business objectives

Evaluate and shape the executive strategy for third-party events determining where and how to activate meaningful C-level interactions that accelerate pipeline and strengthen relationships

Define the measurement framework for executive engagement across all programs

Partner with analytics to track meeting influence deal velocity sentiment and post-event impact

Build insights and recommendations that inform future strategy and investment

Job Designation

Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

What you bring

Basic

8 years of professional experience with at least 3 years directly managing an Executive Briefing Center Executive Program or similar high-touch client-facing facility

Experience communicating with C-level executives and senior stakeholders

Experience managing complex multi-faceted logistics and schedules under pressure

Ability to translate high-level business goals into tangible world-class customer experiences

Experience managing direct reports (EBC Coordinators hospitality staff) or leading cross-functional virtual teams to achieve program goals

Preferred

Exceptional verbal and written communication skills

Experience in the relevant industry (e.g. technology finance healthcare)

Familiarity with modern event technology CRM systems (e.g. Salesforce) and internal communication platforms

Experience supporting or managing engagements across multiple geographies or cultures

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations :

California : $126900.00 - $197800.00 base salary

This role is also eligible for the following :

• Bonus : Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock : This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following :

Work Authorization Notice : Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states : Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

EEO Statement

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

EEO Know Your Rights poster

Required Experience :

Manager

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full-Time

Department / Functional Area : Marketing

Experience : years

Vacancy : 1

Monthly Salary Salary : 126900 - 197800