Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
Verify conditions of approval which may include customer income / assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm
Ensure customer service surveys maintain the rating level designated by management
Communicate with all parties involved in the transaction to keep them informed of file status
Review and analyze all necessary documentation, including borrower docs and third-party docs
Interpret policies while analyzing applicant information, property and documentation
Calculate borrower income for all employment types
Comprehensive understanding of credit underwriting guidelines
Must be flexible and able to work in a fast paced, potentially stressful environment3 years of current experience in a mortgage company with Loan Processing experience required
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Mortgage Loan Processor • Jacksonville, FL, US
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