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Guest Services Coordinator
Guest Services CoordinatorThe Fairmont Hotel • Scottsdale, AZ, United States
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Guest Services Coordinator

Guest Services Coordinator

The Fairmont Hotel • Scottsdale, AZ, United States
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  • [job_card.full_time]
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Company Description

The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all - except for you!

What's in it for you :

  • Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
  • Free meals at our on-site employee restaurant
  • Learning programs through our Academies designed to sharpen your skills
  • Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
  • Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

At the Fairmont Scottsdale Princess, every guest interaction is an opportunity to create a lasting memory. As a Guest Services Coordinator, you will do more than welcome our guests to the resort- you will be an ambassador for your hotel, your city and our exceptional guest experience.

  • Be the first impression of the hotel! Greet all incoming guests as they arrive to resort to help kick off their stay.
  • Communicating directly with Guest Services on who is arriving at the resort to create a seamless arrival experience for the guest
  • Proudly be an ambassador of the property and brand, promoting our facilities
  • Be knowledgeable with the resort grounds in assisting guests with any information they may need as they arrive
  • Consistently offer professional, friendly and engaging service
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

    • Qualifications

  • Strong interpersonal, organizational and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Being able to stand for long periods of time
  • Adhere to Fairmont Scottsdale Princess Grooming Guidelines.

    • Additional Information

    Your team and working environment :

    A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

    Our commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    #LI-JH1

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    Guest Service • Scottsdale, AZ, United States

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