Building Services Supervisor (Building Services Leader)

Job Summary

Department-Specific Responsibilities

• Mentors, coaches, trains, and develops employees.
• Leads, supervises, manages, counsels, recognizes/appreciates, and determines corrective action for assigned employees.
• Administers performance evaluations/communications and conducts regular meetings with all employees across multiple shifts.
• Identifies cleaning needs through consistent, daily facility tours, and inspections to ensure baseline and requested services are being met.
• Tours assigned work areas with each employee at least weekly, or more often if needed, to inspect and address concerns.
• Determines, records, and addresses deficiencies appropriately and in a timely manner.
• Evaluates overall cleaning inspections metrics to assess and resolve performance issues.
• Creates and implements a project calendar to address reoccurring and emergent building issues.
• Regularly communicates and coordinates with key customers in assigned facilities, including but not limited to, building occupants, zone maintenance managers, directors/facility leaders, and other CFS (Campus Facility Services) and external contacts to ensure all projects, events, and/or activities are well organized and clearly defined.
• Reviews and analyzes costs associated with cleaning needs, then addresses budgetary constraints related to projects.
• Makes recommendations regarding the planning, development, and organization of cleaning projects and contracts.
• In conjunction with the directors/facility leaders, develops and implements training programs for front line cleaning staff.
• Monitors and maintains appropriate inventory levels and equipment/asset condition through regular physical inspections and required documentation.
• Participates in CFS (Campus Facilities Services) departmental initiates as offered or requested to promote increased efficiency, communication, work processes, etc. to help the department reach its goals and objectives.
• Makes recommendations in regard to the creation of policies and procedures to campus support functions and related issues.
• Communicates and implements Indiana University and departmental practices, policies, and procedures.
• Participates in an on-call rotation to provide supervisory level support and cover emergencies on campus.
• Performs other duties as assigned.

General Responsibilities

• Provides day-to-day operational management of Custodial staff.
• Establishes short-term operational objectives.
• Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
• Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
• Ensures and provides training to assigned staff to improve building services; researches and identifies development opportunities for assigned staff.
• Researches and stays up-to-date on new industry building services standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in business, inventory management, controls, facilities management, or related field

WORK EXPERIENCE

Required

• 2 years in business, inventory management, controls, facilities management, or related field

LICENSES AND CERTIFICATES

Required

• Valid driver's license and ability to be insured by Indiana University Upon Date of Hire

SKILLS

Required

• Ability to work in a safe and efficient manner
• Strong verbal communication and listening skills
• Proficient communication skills
• Effective leadership skills
• Demonstrates problem solving skills
• Demonstrates a high commitment to quality
• Ability to simultaneously handle multiple priorities
• Understanding of budgets and budgeting process
• Knowledge and understanding of Microsoft Office programs such as Word, Excel, Outlook, etc
• Ability to successfully complete required training programs

Working Conditions / Demands

This role regularly requires the ability to effectively communicate. This role frequently requires the ability to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 pounds. The role requires the ability to detect items in close proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Operational

FLSA: Exempt

Job Function: Engineering, Trades & Facility

Job Family: Custodial

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.See Indiana University Notice of Non-Discrimination here which includes contact information.