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Licensed Customer Service Representative
Licensed Customer Service RepresentativeMichelle Broadwater Gappa Farmers Insurance • Rochester, MN, US
Licensed Customer Service Representative

Licensed Customer Service Representative

Michelle Broadwater Gappa Farmers Insurance • Rochester, MN, US
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  • [job_card.full_time]
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Job Description

Job Description

Are you a highly organized, people-oriented professional who thrives in a fast-paced environment? The Michelle Broadwater Gappa Farmers Insurance Agency is looking for a licensed

  • Customer Service Representative to join our growing team! As the face and backbone of our office, you'll play a key role in maintaining smooth daily operations, supporting our agents, and ensuring our clients receive the exceptional service they deserve.
  • Must hold a Minnesota Property & Casualty Insurance Insurance License to begin employment.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Career Growth Opportunities

Hands on Training

Mon-Fri Schedule

Responsibilities

What You'll Do

  • Oversee daily office operations to ensure efficiency and productivity.
  • Provide administrative support to agency staff, including managing schedules, processing paperwork, and maintaining client records.
  • Assist with client communications answering phones, responding to emails, and ensuring prompt, professional follow-up.
  • Manage billing, reporting, and compliance documentation.
  • Help onboard new employees and support ongoing training efforts.
  • Foster a positive and organized team environment.

    • Requirements

    What Were Looking For

  • Property & Casualty insurance license required to begin employment, and willingness to obtain a Life / Accident / Health insurance license within 60 days of employment start date.
  • Previous experience in office management, administrative support, or insurance office operations.
  • Excellent communication and customer service skills.
  • Strong attention to detail and multitasking abilities.
  • Proficiency in Microsoft Office and comfort learning new software systems.
  • A proactive, dependable, and team-oriented attitude.
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