Certified Service Navigator

A company is looking for a Service Navigator (Information and Referral).

Key Responsibilities

Answer incoming calls and inquiries from the public using computer software

Assess the needs of callers and provide appropriate resources

Document interactions and maintain accurate records of calls and referrals

Required Qualifications

Must have at least a high school diploma or equivalent

Ability to conduct needs assessments and make effective referrals

Ability to assist callers presenting life-threatening crises

Must be able to obtain Inform certification within 90 days of hire

Must pass a criminal background check