Good Partner Coach (Case Manager)- Okeechobee / Fort Pierce

Job Description

Job Description

Good Partner Coach

THE COMPANY :

At Goodwill , we believe every team member deserves the tools and support to thrive—professionally and personally. Our Good Partner Coaches (GPCs) are the heart of that mission. As trusted advisors, mentors, and advocates, they work across the organization to help team members reach their goals, overcome challenges, and achieve lasting success.

We are looking for a compassionate, organized, and resourceful Good Partner Coach to join our Mission Services team. This position manages a high-volume caseload , providing holistic support to team members across all departments, not just those in non-traditional employment roles.

THE POSITION :

As a Good Partner Coach , you will serve as the “single point of contact” for a diverse range of team members, helping them navigate both professional development and personal challenges. You’ll provide coaching, case management, and resource connections while maintaining strong communication with internal teams, leadership, and community partners.

Your work ensures that all Goodwill team members, whether in retail, operations, or leadership, feel supported, empowered, and equipped to reach self-sufficiency and career growth.

THE BENEFITS :

Medical, Dental, & Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives

KEY RESPONSIBILITIES :

• Provide life and career coaching to help employees identify strengths, set goals, and create actionable development plans.
• Conduct needs assessments and connect team members to appropriate community, financial, and wellness resources.
• Support team member retention and engagement by offering guidance in areas such as professional growth, financial literacy, and work-life balance.
• Maintain accurate and timely documentation of all coaching, referrals, and case management activities.
• Partner with HR, Operations, and Mission Services teams to ensure seamless support and alignment with organizational goals.
• Manage a high caseload of team members across multiple departments, ensuring consistent follow-up and individualized support.
• Track outcomes and success metrics, ensuring measurable progress and continuous improvement across your caseload.
• Uphold confidentiality, ethical standards, and compliance with NASW and HIPAA guidelines.

THE QUALIFICATIONS :

TRAINING & EXPERIENCE :

ESSENTIAL JOB REQUIREMENTS :

See full job description attached.