ServiceNow Systems Administrator

Current Employees :

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-time ServiceNow Systems Administrator to work in Miami.

The ServiceNow Systems Administrator maintains and supports the integrity of the operating system environment, various computer systems, and servers. Ensures effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software, and related infrastructure and support fast recovery from emergency situations.

Core Responsibilities :

• Provide routine administration on the ServiceNow platform, including managing user access, roles, and basic system configurations. Support the setup and configuration of core ServiceNow modules in line with departmental needs.
• Act as a primary point of contact for ServiceNow-related issues, responding to user-reported incidents and fulfilling service requests. Conduct initial troubleshooting for ServiceNow-related issues, resolving where possible, and escalating more complex issues as needed.
• Perform daily system checks within ServiceNow to ensure optimal performance and availability. Regularly review logs and monitor key metrics, identifying and reporting any irregularities that may impact performance or availability.
• Assist in ensuring data integrity by maintaining accurate and complete records within the ServiceNow platform. Follow established protocols for data management and compliance, including verifying proper categorization of incidents and requests.
• Contribute to the ServiceNow knowledge base by documenting common issues, troubleshooting steps, and user guides. Ensure that documentation remains current and accessible, supporting effective user self-service and team knowledge-sharing.
• Support for System Updates and Maintenance : Assist in applying updates and patches to the ServiceNow platform as directed by senior administrators. Participate in testing new features, documenting test results, and supporting the rollout of changes to minimize user disruption.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions :

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS :

Any appropriate combination of relevant education, experience and / or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status : Full time

Employee Type : Staff