Manager Application Development & Support

IT CSS Application Development Manager

The IT CSS Application Development Manager is responsible for the leadership and management of technical resources who provide Mainframe application support and development. This position is responsible for overseeing the development and support of new and existing applications. Responsible for managing customer expectations, ensuring process adherence, providing quick timely response to user requests for operational or technology improvements, and act as a user advocate to other internal / external IT teams. This position may be called on to provide a level of project management for single or multiple projects and / or perform a vendor management role with third party service providers.

Essential Functions

The IT CSS Application Development Manager provides operational leadership, guidance and financial oversight for the IT CSS Application Development team responsible for the solutioning and development business needs. Interacts with business management and end users by establishing relationships with key individuals at the account and their client. Oversees the system applications in an assigned area to ensure optimum performance. Ensures the success of new development efforts, enhancements and efficiency of existing system applications. Conducts system audits of technology implemented to verify application results. Ensures all development projects are within scope, budget, objectives, schedules and resources for the respective group. Achieves accuracy, quality, timeliness and user satisfaction by managing the prescribed software development life cycle. Works with management on strategic planning, identifying new systems applications projects and establishing priorities. Responsible for the establishment and support of the applications development environment, including but not limited to methodology, standards, tools, performance criteria and design principles. Coaches and counsels employees on performance, sets performance standards, recommends pay actions and responsible for other HR actions.

Additional Responsibilities

Performs other duties as assigned.

Education

Bachelor's degree Computer Science, Business Management, Engineering or related field. Master's degree MBA a plus preferred.

Experience

Seven (7) years or more experience Minimum of 7 years of progressively responsible, comprehensive experience in Application Development and IT Project Management.

Skills

Possess strong leadership and mentoring skills with the ability to lead, train and develop a self directed workforce, including effective delegation skills and ability to manage assigned responsibilities. Superior interpersonal skills, including excellent written and verbal communication skills with the ability to interact effectively with all levels of personnel. Ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding. Effectively and clearly communicate to the end-user community, tailoring the communication style / method to the specific need and be able to discuss technical solutions in a non-technical manner. Strong analytical / technical and problem solving / troubleshooting skills. Demonstrated successfully implementing change / improvements. Strong sense of personal accountability and a proven track record of achieving desired results. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Ability to work independently and as member of a team. Flexibility to operate and self-driven to excel in a fast-paced environment. Works well under pressure, successfully meets schedules, works independently while interacting with personnel from differing groups and management levels to produce high-quality work. Capable of multi-tasking, highly organized with strong time management skills. Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record. Build consensus, identify group conflict, facilitate resolution and successfully perform in a collaborative environment. Define new operational models and procedures and work with metrics. Work with reporting systems to pull data for analysis and decision making. Detail oriented with excellent follow-up practices.

Knowledge

Knowledge of full software development life cycle; intermediate level. Knowledge of SFDC Sales / Service / Experience Cloud, data architecture, security, integrations, Apex, Lightning, LWC, and platform development. Extensive technical and professional knowledge; expert level. Knowledge of programming languages (COBOL) and Mainframe systems (DB2, IMS); intermediate level. Awareness of programming standards and protocols; intermediate level. Excellent knowledge of program coding techniques, file access methods, testing techniques and documentation methods; advanced level. Knowledge of architecture and infrastructure required to support Mainframe applications; intermediate level.