MEDICAL CENTER REPRESENTATIVE

Family Physicians of Englewood

FT / 80 hours per pay period

Summary

The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing / collection functions, and other duties as assigned.

Nature and Scope

The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Practice Manager. Summary of Position

The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. As the first point of contact for patients, they will uphold the excellent reputation of their practice, and the company as a whole. Our Medical Receptionists are an integral part of our offices, and are relied upon to assist in delivering the very best in Patient Experience. Every patient, every time.

The MCR handles a high volume of sensitive medical, financial and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing / collection functions, and other duties as assigned.

Nature and Scope

The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Practice Manager.

Principal Duties and Responsibilities-May include some or all of the following :

1. Daily Operations

manages the telephone and documents legible and concise messages

handles routine patient concerns and complaints

answers patient inquires regarding accounts and / or refers patients to accounts receivable representative

distributes mail and faxes

organizes, retrieves, files, repairs, and purges medical records

maintains inventory of office supplies, forms, and equipment

processes release and record forms

opens and closes office

calculates and verifies charges

handles data entry of payments

balances the day's batch of payments

monitors the reschedule queue2. Processing the arrival and exit of patients

welcomes patients

Enters and updates patient demographic and insurance information into the computer.

schedules tests, follow-up, and referral appointments

collects all co-pays and deductibles, addresses past due balances and payment plans

3. Implements the behavioral standards for PHN / PHS, including the Customer Service and Teamwork Standards.4. Responsible for other duties as assigned.

Qualifications

1. High School diploma or GED, required.

2. Two to three years of experience in an ambulatory health care facility sought.

3. Applicants must have strong knowledge of medical terminology and a thorough understanding of HIPAA law. Confidentiality is of utmost importance.

4. Knowledgeable of Third Party Payers, ICD-10 and CPT Coding is a plus.

5. Computer and Keyboarding skills is required; Experience with Electronic Medical Records is an advantage, EPIC is preferred.

6. The ability to prioritize and perform multiple tasks in a fast-paced environment is essential.

7. Ability to work well with multiple teams and in multiple settings.