Senior Customer Journey Specialist

A company is looking for a Senior Customer Journey Specialist to enhance the customer experience through automated, data-driven journeys.

Key Responsibilities

Collaborate cross-functionally with various teams to foster an inclusive and supportive culture

Own the end-to-end digital customer lifecycle, ensuring value realization across all segments

Design and optimize AI-assisted automated journeys and proactive success playbooks

Required Qualifications

Experience in digital customer success, lifecycle automation, or customer journey design

Proven experience in designing automated workflows or lifecycle programs

Strong understanding of customer data, including health scores and usage patterns

Familiarity with AI-driven automation tools such as Churnzero or HubSpot workflows

Highly analytical with a test-and-learn mindset