Customer Success Manager

C3 AI (NYSE : AI) is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform an end-to-end platform for developing deploying and operating enterprise AI applications C3 AI applications a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally and C3 Generative AI a suite of domain-specific generative AI offerings for the more at : C3 AI

C3 AI is seeking a highly qualified Customer Success Manager (CSM) to join the support team in Redwood City CA. The Customer Success Manager will oversee and address our customers technical needs and will provide accurate technical service and achieve the set expectations ensuring customer satisfaction. The CSM will work with the customer to define KPIs for success and collaborate with the different teams internally and externally to achieve this.

The Customer Success Manager while typically not hands on keyboard is nevertheless a technically savvy individual who is able to break down complex technical concepts to a non-technical audience. The CSM is results-driven and in collaboration with the customer defines measures and drives specific business objectives and associated KPIs. Ultimately the CSM is responsible for ensuring a delighted customer that wants to continue their relationship with C3 AI and use our products and services.

Responsibilities :

• Broad understanding of C3 AI high value use cases with knowledge of most successful case studies. Understand basic AI / ML technical concepts.
• Able to identify and tailor description and support of C3 AI capabilities to individual customer needs.
• Lead use case scoping and data discovery workshops. Analyze customers needs and suggest upgrades or additional software features to meet their requirements.
• Drive software development process (e.g. SCRUM Jira scope sprints) and prioritize or escalate tickets. Understand UX and engineering processes and interactions and common Cloud services and infrastructure.
• Report on product performance and provide customers feedback to Product and Engineering to help identify potential new features or products.
• Conduct user adoption workshops define and help customers move along adoption curve. Identify solution enhancements and change management needed to unlock additional usage and adoption. Identify KPIs for success for each customer and work with the teams to achieve these.
• Build the Business relationship with the customer to engage and drive success.
• Identify and act on new opportunities to expand and increase revenue.

Qualifications :

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

C3 AI provides excellent benefits a competitive compensation package and generous equity plan.

California Base Pay Range

$75000 $150000 USD

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics including disabled and veteran status.

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1