ESO System Administrator

Job Description :

ESO System Administrator

Location : HYBRID / REMOTE

Lewisville, TX OR Greenwood Village, CO

Annual Compensation : $100,000.00 - $115,000.00 DOE

The ESO Systems Administrator is responsible for managing and maintaining ESO software applications to ensure optimal performance and compliance for Emergency Medical Services (EMS) operations. This role serves as the primary point of contact for system configuration, user support, and integration with other platforms, ensuring accurate data flow and reporting for clinical and operational needs.

Summary /   Responsibilities :

• Administer and configure ESO applications, including EHR and Analytics, to meet organizational requirements.
• Manage user accounts, permissions, and security settings in compliance with HIPAA and organizational policies.
• Monitor system performance, troubleshoot issues, and coordinate resolutions with ESO support and internal IT teams.
• Collaborate with EMS leadership and clinical teams to customize workflows and reporting tools.
• Develop and maintain documentation for system configurations, processes, and user guides.
• Provide training and support to end-users, ensuring efficient and appropriate utilization of ESO systems.
• Assist with integration projects between ESO and other internal / external platforms.
• Stay current on ESO updates and new features, recommending enhancements to improve operational efficiency.

Qualifications :

Education & Industry Experience

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View our employee's stories on how we provide care to the world at

EEO Statement :

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job :

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.