Full Time Store Manager

The UPS Store – Center Manager

Location : Alameda / Contra Costa County

Job Type : Full-Time

Job Description

The Center Manager is responsible for the daily operations of a The UPS Store retail location.

This role leads the team, oversees customer service, manages financial and operational performance, and ensures compliance with The UPS Store brand standards.

The Center Manager works closely with the franchise owner to drive sales, control expenses, and deliver a consistently excellent customer experience.

This is a hands-on leadership role that requires flexibility, accountability, and strong people management skills.

Responsibilities

Manage day-to-day store operations, including opening and closing the center

Recruit, hire, train, schedule, and coach associates

Lead the team to deliver outstanding customer service on every transaction

Monitor productivity, sales performance, and service quality

Facilitate regular staff meetings and ongoing training

Support and execute local marketing and sales initiatives

Manage store financials, including expense control and reporting

Oversee inventory ordering and management

Ensure store cleanliness, safety, organization, and brand compliance

Analyze performance metrics and assist with weekly and monthly reports

Work flexible hours, including evenings and weekends as needed

Qualifications

High school diploma or GED required

College coursework or degree preferred

Minimum of one year of supervisory or management experience in retail, logistics, or a related field

Strong leadership and team-building skills

Excellent customer service and communication skills

Proficient with Microsoft Office and web-based systems

Strong organizational and multitasking abilities

Ability to lift up to 50 lbs and perform physical job duties

Preferred Experience

Retail management

Shipping, printing, logistics, or service-based retail

Customer service leadership

Sales and performance management

Why Join The UPS Store

Stable, well-known brand

Growth and development opportunities

Team-oriented environment

Generous incentive plans