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Assistant Director
Assistant DirectorCatholic Charities Eastern Washington • Spokane, WA, US
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Assistant Director

Assistant Director

Catholic Charities Eastern Washington • Spokane, WA, US
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  • [job_card.full_time]
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Job Description

Job Description

Salary : $31.41 - $30.64 / hr

WE OFFER EXCELLENT BENEFITS :

  • FREE Employee Medical Insurance
  • FREE Employee Dental Insurance
  • FREE Employee Vision Insurance
  • Sick leave (8 hours of paid sick leave per month)
  • Vacation (Minimum of 2 weeks paid vacation)
  • Discounted health memberships
  • Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
  • FREE Long-Term Disability Insurance
  • FREE Life Insurance
  • 13 Paid Holidays

CCEW Mission

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position will provide direct oversight for the Onsite Supportive Housing Services team to ensure quality service delivery and effective staff support.

Job Duties / Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties / responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties / responsibilities of this job.

  • Provide structured, responsive, and thorough supervision to the Onsite Supportive Housing Services team.
  • Provide calm leadership and clear direction in crisis situations following agency protocols and prioritizing the safety of staff, volunteers and participants.
  • Provide coaching and support to staff to ensure tenants of service delivery are being implemented across the Supportive Housing program.
  • Provide and seek regular feedback to / from staff to ensure the highest quality of service delivery. Ability to incorporate feedback in a thoughtful, reflective manner.
  • Assist in overseeing a systems approach to Onsite Supportive Housing Services programs in order to enhance performance measures across the department. In pursuit of constant improvement, regularly utilize program data and staff input to help create and modify program policies and procedures, as needed.
  • Provide direct oversight to the departments hiring and onboarding processes, to ensure timely and quality applicant screening, and sufficient support for new hires in the first three months of employment.
  • Assist in ensuring that programs are in compliance with all applicable contractual, licensing, staffing and safety mandatesensuring compliance with all HIPAA regulations.
  • Be able to expertly multi-task and oversee multiple projects and processes while still meeting work performance deadlines in a high-paced, open-door-policy environment.
  • Assist Program Coordinators with navigating performance management, coaching, and staff development.
  • Implement detailed self-directed tracking systems to ensure that all program compliance, communications and staff / program components are implemented with timeliness, attention to detail and responsive outcomes.
  • Assist in providing paid staff and volunteers with the training, supervision and support they need to carry out their responsibilities in a competent and professional manner.

    • Lead, supervise and mentor staff to ensure efficient and client centered operations.

  • Incorporate best practices into staff supervision.
  • Assist in the implementation of a systems approach to OSHS programs, including an outcome measure tracking component, and reporting mechanism.
  • Provide case management for clients when needed or requested from staff when they feel the situation escalates beyond their ability, or capacity.
  • Oversee fee for service reimbursement systems and HMIS requirements, where applicable.
  • Review timecard data and inform the Director in a timely manner of any emerging issues with timecard or data quality.

    • In the Community :

  • Develop and sustain successful working relationships with community partners to enhance the effectiveness and scope of housing and service opportunities available to households.
  • Represent Onsite Supportive Housing Services and CC in the community to provide feedback to the local delivery system and assist with system change.
  • Serve as trusted and responsive designated liaison with identified community agencies and institutions that are collaborating in service delivery to target populations.

    • Overall :

  • As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and / or confirmation that a child or adult has been a victim of abuse or neglect.
  • Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure theconfidentiality,integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  • Will regularly utilize all forms of communication (email, text, phone, etc.) and database practice necessary for this position and as directed by your supervisor.
  • Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
  • Perform related functions, including advocacy, to support the mission of Catholic Charities.

    • Job Qualifications

    To perform this job successfully, an individual must meet the minimum qualifications listed below. These

    qualifications are representative of the knowledge, skill and / or ability required to perform this job.

    Education / Experience : to perform this job successfully, an individual must have a bachelors degree in a related field, plus three (3) years experience in a leadership position; or an equivalent combination of

    education and experience. Knowledge of community resources, experience in direct client services and

    case management. Experience working with issues of homelessness, poverty and violence against

    women and children preferred.

    Certificates / Licenses : To perform this job successfully, an individual must have a valid Drivers License

    and ability to drive for work use. Successfully pass background check applicable to position.

    Physical Abilities : To perform this job successfully, an individual must be able to :

  • Regularly sit, stand, climb, walk, talk, hear.
  • Frequently lift up to 10 pounds, pull / push, carry, grasp, reach
  • Occasionally crawl, stoop, kneel
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

    • Mental & Other Skills / Abilities : To perform this job successfully, an individual must have the :

  • Adaptability : ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance : ability to consistently arrive and be able to work as scheduled.
  • Computer / Technical Ability : proficient in the use of : Word Processing software, Spreadsheet software, Internet software, database software.
  • Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills : ability to maintain satisfactory relationships with others, excellent customer service skills and a strong overall understanding of appropriate human relations. Practices cultural humility in interacting with clients, program partners, and colleagues.
  • Judgment : ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability : ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Ability : ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination : the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability : ability to identify and / or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management : ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of ones work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability : ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Supervisory Skills : ability to supervise and evaluate staff.

    • Workplace Environmental Conditions

    While performing the essential duties / responsibilities of this job, the employee will be :

  • Noise Conditions : exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
  • Exposure to Trauma : Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
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