Support Services AnalystVirtualVocations • New Orleans, Louisiana, United States
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Support Services Analyst
VirtualVocations • New Orleans, Louisiana, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Support Services Analyst (Level 2) to ensure customer needs are addressed professionally and promptly.
Key Responsibilities
Provide timely and professional customer support through various communication channels
Analyze customer issues and contribute to knowledge management for future support
Collaborate with internal teams to resolve issues and enhance product knowledge
Required Qualifications
Bachelor's degree in business, commerce, information technology, or computer science
Minimum of 2 years' experience in support services and analysis
Experience in supporting non-technical software users
Familiarity with modern service management practices and systems
Legal authorization to work in the U.S. indefinitely
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