Associate Solutions Consultant, Eclipse Client Services

Job Description

Associate Solutions Consultant, Eclipse Client Services

Location(s) : Boston, MA , Chicago, IL, New York City, NY | Hybrid

Get To Know The Team :

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.

Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering and provide product feedback as key stakeholders and the voice of the client, promoting supportability and quality within the platform.

Why You Will Love It Here!

• Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future : 401k Matching Program, Professional Development Reimbursement
• Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives : Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training : Hands-On, Team-Customized, including SS&C University
• Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

Handle and execute service requests,  t riage and diagnose incidents, and  a ssist with daily operations for the platform

Own client projects working with hedge fund custodians / administrators, as well as internal projects working with R&D

More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects

What You Will Bring :

Bachelor’s Degree

1-3 years of recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS)) in a technology or client-facing role

Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar

Technology troubleshooting skills and interest in technology and software support

Ability to learn new processes, products, and support tools quickly

Communication skills, and ability to explain technical issues to non-technical users

Understanding of financial markets and related processes

Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes

Experience training employees on a growing team

Understanding of project management best practices