Senior Manager, Retail Training Job at Samsung Electronics America in Plano

Senior Manager of Retail Training

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

To learn more, visit Samsung.com . For the latest news, visit news.samsung.com / us .

Role and Responsibilities

The Senior Manager of Retail Training will lead a team of instructional designers and media / video associates in executing strategy, developing content, managing programs, and delivering all internal training initiatives. The role oversees the full training lifecycle, from onboarding to ongoing development, ensuring programs align with business goals and sales performance targets. The manager acts as the face of the internal training team, frequently facilitating sessions in person and on camera.

Key Responsibilities

• Lead and develop a team of retail instructional designers and a video / media associate to achieve goals on budget and schedule.
• Align training programs with retail GTM strategy, business objectives, and brand strategies.
• Oversee annual budget planning, KPI monitoring, and company initiatives.
• Analyze end-to-end learning delivery processes to identify opportunities for standardizing workflows and increasing efficiency.
• Develop and maintain project plans, timelines, and risk mitigation strategies for training initiatives and process enhancements.
• Design and implement scalable training programs that blend onboarding, continuous education, certifications, and field-readiness across multiple channels and geography.
• Establish intake and prioritization processes for learning-related requests to ensure clear alignment with retail and learning goals.
• Oversee all indirect and direct retail field training programs.
• Build internal certifications and coaching programs to improve role effectiveness and reduce time-to-proficiency.
• Manage all learning, training content, and video production for the retail sales enablement platform.
• Provide the sales organization with the information, content, expertise, and tools to drive sales.
• Plan and execute training sessions, content, and delivery for events and national meetings.
• Manage all video and broadcasting schedules, requests, scripts, run of show, and execution of pre‑recorded and live broadcasts.
• Own development and governance of content (playbooks, talk tracks, comparison charts, competitive intel, sales objections) in collaboration with cross‑functional partners.
• Oversee the broadcasting, events, and video production manager and team, fostering a collaborative, high‑performance culture.
• Develop and execute strategies for scalable, high‑quality video, event, and broadcasting support.
• Identify areas for improvement and ensure on‑time delivery to customers.
• Assess training content requests, curate available video learning resources, and create dynamic training content on appropriate timelines.
• Design simulated learning and other modalities.
• Work closely with SMEs, gain business acumen, and understand what is needed to drive success promptly.
• Adapt to demand shifts, meeting new deadlines.
• Condense content into concise, understandable formats for audiences.

Skills and Qualifications

Minimum Qualifications

Preferred Qualifications

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in the job application process. If you require a reasonable accommodation in order to participate in the application process, please contact the Reasonable Accommodation Team at 855‑557‑3247 or email SEA_Accommodations_Ext@sea.samsung.com.

Benefits @ Samsung

Regular full‑time employees (salaried or hourly) have access to benefits including : Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full‑time employees are eligible for MBO bonus compensation based on company, division, and individual performance.

Life @ Samsung

For more information, visit Life @ Samsung .

Equal Employment Opportunity

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, disability, or any other characteristic protected by law.

Seniority Level

Director

Employment Type

Full‑time

Job Function

Human Resources

Industries

Computers and Electronics Manufacturing

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