Customer Service - Email Support

What You'll Do:

Handle and triage customer emails quickly and professionally.

Escalate urgent issues to the right teams.

Work with internal teams on projects to improve customer experience.

Follow guidelines to ensure consistent and accurate communication.

What We're Looking For:

2–4 years of customer-facing experience (restaurants or similar are great).

Strong email communication skills.

Ability to manage multiple tasks and escalate when needed.

Comfortable using Microsoft Office and learning new systems.

Positive, professional attitude and team player.

Bonus Skills:

Experience in quality, regulatory, or medical device environments.

Familiarity with Salesforce, SharePoint, or reporting tools.

Multi-lingual abilities.