Internal Project Coordinator

Job Description

Job Description

Salary : $25-$30 / hr

Project Coordinator - Residential Plumbing

Position Overview

Detail-oriented Project Coordinator needed to manage the complete lifecycle of residential plumbing projects, coordinating between customers, field technicians, division managers, and internal teams to ensure seamless service delivery.

Key Responsibilities

Project Management & Dispatch

• Manage full lifecycle of residential plumbing jobs from scheduling through completion
• Dispatch technicians and division managers based on skills, location, and availability
• Meet key daily performance metrics such as sales and close rate
• Monitor job progress and adjust schedules to meet customer commitments
• Serve as primary customer contact throughout project lifecycle
• Provide proactive updates on technician arrival, project status, and changes
• Follow up during and after service to ensure satisfaction and resolve concerns
• Verify company procedures are followed on every service call
• Conduct quality checks to ensure work meets standards
• Review job documentation for accuracy and completeness
• Maintain accurate records in ServiceTitan for all jobs
• Ensure all documentation (photos, invoices, work orders, permits) is uploaded promptly
• Generate reports on job status, completion rates, and key metrics

Financial Administration

Required Qualifications

Preferred Qualifications

Key Competencies

Strong communication, problem-solving, technology proficiency, time management, customer focus, adaptability, and accountability.

Working Conditions

Full-time, Monday-Friday with occasional weekend availability. Office-based.