Service Desk Technician

A company is looking for a Service Desk Technician (Remote - Eastern).

Key Responsibilities

Manage incidents and requests, ensuring client satisfaction

Escalate service requests as necessary and resolve basic incidents

Contribute to knowledge bases and document typical requests and resolutions

Required Qualifications

High school diploma or GED

At least 1 year of IT support experience in a professional services environment

Thorough knowledge of PC hardware and peripherals

Ability to handle confidential information responsibly

Efficient typing skills for accurate service request entry