Group & Advance Sales Supervisor

Director Of Visitor Experience

The group sales supervisor will oversee the day-to-day operations of the group sales office to create exceptional experiences for group visitors, from inquiry to event planning and execution. This role requires daily collaboration and partnerships with internal departments and external partners, ideal for a customer-focused professional who thrives in a fast-paced environment and enjoys building relationships.

Specific duties and responsibilities :

• Oversee the daily operations of group & advance sales, ensuring smooth and efficient processes.
• Onboard, train, and supervise part-time and seasonal support staff.
• Drive group revenue by upselling and closing inbound inquiries, performing outbound sales techniques such as prospecting and cold calling, and posing innovative suggestions for revenue growth.
• Collaborate with internal teams to deliver outstanding group experiences including, but not limited to, tours, dining, and private events.
• Provide exceptional customer service to all clients by phone, email, and onsite; maintain strong relationships with tour operators, vip clients, and repeat customers.
• Manage reservations, payments, and confirmations using ticketing systems.
• Enforce policies, manage follow-ups, and send pre-visit information and other correspondence.
• Coordinate internal schedules for group dining, group tours, and other group activities.
• Other duties as assigned.

Qualifications :

Physical demands & work environment : while performing the duties of this position, the employee is required to, at minimum, sit at a desk, stand for extended periods of time, lift or move up to 25 pounds, work outdoors under a variety of weather conditions, and occasionally work under moderate or loud work conditions. reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This is a full-time, on-site position at the garden. the role will require evening and weekend work. some travel will be necessary (e.g. conferences or conventions). working outdoors for events. baseline work schedule : tuesday - saturday; 9 am-5 pm with sunday and monday as regular days off. some evenings and weekends are required. salary is commensurate with experience within the range of $48,000-$50,000.