Operational Support Services Rep

Schedule isMonday through Friday, 7 : 30 a.m. - 4 : 00 p.m. or 8 : 00 a.m. - 4 : 30 p.m.

This position has a 90 day, on-site training period along with advancement opportunities after your first year.

Come join our Insurance Operations team! We're looking for a highly organized individual who thrives in a fast-paced environment and is eager to contribute to the daily success of the team. If you enjoy meaningful work that keeps everything running smoothly behind the scenes, this is a great fit.

Summary

Review, verify and process incoming insurance related documentation. Job tasks provide support to all areas of Insurance Operations.

Responsibilities

• Process and deliver correspondence to intended party for Claims and Underwriting
• Index documents received electronically and scanned documents
• Utilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlines
• Process Merit Rating Board Hearing Lists and Claim print requests
• Process various data entry functions and clerical support
• Verify accuracy of independent vendor bills in preparation for payment by Accounts Payable
• Print and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form letters
• Process Auto Injury Solutions No Match / Exception reports / letters and update the medical bill log
• Respond quickly and independently to lobby visitor concerns

Skills and Abilities

Qualifications

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture : Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits : Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth : Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility : Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Thank you for considering MAPFRE Insurance as part of your career journey.

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.