Clinic Administrator / Clinic Manager

Clinic Administrator

AFC Urgent Care is seeking a dedicated and organized Clinic Administrator to lead daily operations at one of our dynamic locations. The ideal candidate will play a pivotal role in ensuring the clinic delivers exceptional patient care while maintaining operational efficiency.

As the Clinic Administrator, you will oversee clinic staff, manage scheduling, and ensure compliance with medical regulations and company policies. This role requires strong leadership skills, attention to detail, and the ability to work in a fast-paced healthcare environment. If you thrive in a patient-centered setting and are passionate about creating a positive workplace culture, we encourage you to apply.

Responsibilities

• Recruit, hire, and complete onboarding processes and training for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Clinical experience as an RN, LPN or CMA along with supervisory clinical experience.
• OR
• Bachelors degree in Health Care Management.
• A minimum of two years experience working in a supervisory role in a medical office preferred
• A minimum of two years experience working on clinical side of a medical clinic
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and adapt in a fast-paced medical setting.
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines
• Knowledge of medical billing, compliance, and operational best practices is a plus.

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).