M365 Support Engineer

Preferred Education :

• Bachelor’s degree in computer science, Information Systems, or related field

Preferred Certifications :

• Microsoft certifications :  M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.

Required Skills, Experience, Knowledge and Expertise :

SharePoint & Migration :

• 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online
• Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool
• Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance
• Ability to resolve common migration challenges (permissions conflicts, metadata mapping, and broken workflows)

Security & Compliance :

• Expertise in configuring SharePoint Online and Power Platform security
• Tenant / site-level permissions and role management
• Azure AD integration for identity and access
• Security and compliance features (DLP, sensitivity labels, retention)
• Ability to enforce governance and best practices while balancing usability

Power Platform Support :

• Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutions
• Strong troubleshooting skills for app performance, broken flows, and connector permissions
• Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management)

Automation & Tools :

• Proficiency in PowerShell scripting and PnP provisioning for automation
• Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments

Documentation & Process Skills :

• Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles
• Ability to clearly communicate technical guidance to IT staff, vendors, and business partners

Soft Skills :

• Strong problem-solving abilities, especially in migration and security
• Excellent communication and collaboration skills with technical and business teams
• Ability to manage multiple projects and support tickets simultaneously
• Proactive, adaptable, and team-oriented

Preferred Skills, Experience, Knowledge and Expertise :

• Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS)

Client is seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.

Responsibilities :

• Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, and Dataverse)
• Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams
• Develop and maintain migration runbooks, technical documentation, and user guides
• Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions
• Resolve migration, integration, and performance issues in a timely manner