Client Success Manager

A company is looking for a Client Success Manager to build and manage client relationships across a dedicated book of business.

Key Responsibilities

Manage client relationships from post-installation through the contract lifecycle

Conduct Quarterly Business Reviews (QBRs) and present performance insights

Identify upsell and cross-sell opportunities while addressing risks to reduce churn

Required Qualifications

Three to five years of experience in client success management or account management

Proven ability to build and maintain strong client relationships

Experience with Salesforce for managing account data and analyzing metrics

Bachelor's degree in Business Administration, Marketing, or a related field preferred

Experience in startup or technology-driven environments is a plus