Technical Support EngineerVirtualVocations • Springfield, Massachusetts, United States

Technical Support Engineer

VirtualVocations • Springfield, Massachusetts, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Support Engineer to assist customers in resolving complex technical challenges related to data management.

Key Responsibilities

Troubleshoot complex product, integration, and data stack issues for customers

Collaborate with Product, Engineering, and Customer Success teams to resolve escalations and provide insights

Develop reusable documentation, playbooks, and automation to enhance support quality

Required Qualifications

6-7+ years of experience in technical support or similar roles within the modern data stack ecosystem

Proven ability to troubleshoot complex technical issues across APIs, connectors, and integrations

Strong technical expertise in Kubernetes, containerized networking, and ArgoCD

Experience with cloud platforms such as AWS, GCP, and Azure

Hands-on experience with modern data stack tools like Snowflake, Databricks, and Fivetran

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