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IT Technician Boston
IT Technician BostonHigh Touch Talent Solutions • Boston, MA, United States
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IT Technician Boston

IT Technician Boston

High Touch Talent Solutions • Boston, MA, United States
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About the job IT Technician Boston

IT Field Technician

We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.Responsibilities :

  • Attending customer support requests via phone, email or in person.
  • Performing server and network troubleshooting remotely and on site
  • Doing application deployments
  • Follow change control process
  • Managing servers and network equipment
  • Document and follow procedures
  • Work on projects and tasks assigned in a timely manner
  • Be available for emergencies and scheduled tasks during off business hours
  • Be available for off hours on-call rotation.
  • On-site visits to client site as needed

Qualifications :

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

    • Other Details about the Job

  • This is a Full-Time position.
  • All standard benefits are included such as medical / dental / vision insurance and vacation time.
  • We encourage and reward professional certifications
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