Computer Support SpecialistCynet Systems • New York, NY

Computer Support Specialist

Cynet Systems • New York, NY

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Job Description:

Pay Range: $22hr - $24hr

The Computer Support Specialist provides technical assistance, troubleshooting, and end-user support for hardware, software, and network-related issues.
This role involves installation, maintenance, documentation, training, and collaboration with users, vendors, and IT staff to ensure reliable and effective technology solutions.

Responsibilities:

Install, administer, test, maintain, deploy, and configure hardware and software.
Diagnose and repair computers, printers, scanners, and other peripheral devices.
Provide desktop support for Microsoft Office applications and Adobe Pro.
Support Windows 10 desktop environments, VPN access, and remote technical support.
Assist users with virtual meeting tools including Microsoft Teams, Zoom, and WebEx.
Participate in meetings with users, vendors, consultants, and IT staff to evaluate IT solution options and recommend appropriate platforms.
Prepare and maintain procedural manuals, online help instructions for users, and technical documentation for IT staff.
Provide and administer training on hardware and software technologies.

Experience:

Three years of experience in Information Technology and customer service.
Experience providing IT customer support and end-user training.
Experience with computer installation, diagnosis, and repair.
Experience with network and standalone printer installation, diagnosis, and repair.
Experience troubleshooting scanners and peripheral devices.
Experience supporting Microsoft Office Suite.
Experience with virtual meeting tools.
Experience with Windows 10 desktop support.
Experience with VPN and remote technical support.
Experience supporting Adobe Pro.

Skills:

Desktop and end-user support
Hardware and software troubleshooting
Network and printer support
Remote support tools
Technical documentation
User training and communication

Qualification And Education:

Associate’s degree in Computer Science, Information Systems, Management Systems, Information Technology, or Cybersecurity.

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