Insurance CSR

Job Description

Job Description

Welcome to the Allstate - Collin Pinner Agency, a place where tradition meets innovation in the heart of Millington, Tennessee. We are currently seeking a dedicated and enthusiastic Insurance CSR to join our vibrant team. Our team thrives on providing exceptional service and personalized insurance solutions to our valued clients. As an Insurance CSR, you will be a key player in managing client relationships and assisting with their insurance needs in a highly supportive environment. We take pride in our grounded approach, ensuring our clients feel part of our extended family. If you are passionate about connecting with people, eager to contribute to a positive workplace culture, and ready to embark on a fulfilling career path, we would love for you to apply and join the exciting journey with Allstate - Collin Pinner Agency.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Responsibilities

Client Interaction : Actively engage with clients to address their inquiries and provide comprehensive assistance with their insurance policies.

Policy Maintenance : Ensure all client data and policy documents are up-to-date and accurately maintained in the system.

Problem Resolution : Efficiently handle client issues and resolve disputes to ensure their satisfaction and loyalty.

Market Awareness : Stay informed on the latest insurance market trends to advise clients effectively and accurately.

Documentation : Thoroughly document each client interaction to maintain clear records of communication and services provided.

Cross-functional Collaboration : Work closely with the sales and claims teams to streamline processes and enhance client experience.

Requirements

Property and Casualty licensed preferred

Strong interpersonal and communication skills, both verbal and written.

Proven ability to handle challenging customer service scenarios with a calm and composed demeanor.

Detail-oriented with excellent organizational and multitasking abilities.

Proficiency in using computer systems and software applications, such as Microsoft Office Suite.

A collaborative team player who can work well with colleagues and management.

Prior experience in a customer service or CSR role is preferred.