Member Services

Member Services

South YMCA, Kettering, OH

Part Time/Non-Exempt $11.00-$13.20/Hour

Schedule Availability:

Fridays: 4:00 p.m. 8:00 p.m.

Saturdays: Between 7:00 a.m. 6:00 p.m.

Sundays: 8:00 a.m. 5:00 p.m.

Position Summary

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA, we are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.
• The ideal candidate will have strong customer service skills, excellent verbal communication, and the ability to multitask in a fast-paced environment. Applicants must have solid computer skills and be able to efficiently navigate multiple software systems while assisting members. Reliability, professionalism, and a positive attitude are essential for creating a welcoming experience for all who enter the YMCA.