Project Manager - Implementations

WHO WE ARE

Encoda is a full financial health management platform purpose-built to help physician practices overcome the revenue cycle challenges that quietly erode revenue, such as undetected underpayments, inefficient claim and payment workflows, downcoding, and rising denials. By unifying data across practice management systems, clearinghouses, and payers, we deliver Actionable Revenue Transparency : the real-time visibility, control, and automation practices need to protect and grow their financial health.

Drawing on decades of deep revenue cycle expertise, Encoda empowers practices to consistently achieve insurance first-pass payment rates of 95% or higher, average insurance days in AR of just 27.5, and 25–40% improvements in billing team efficiency. When you join Encoda, you’re helping transform complex reimbursement workflows into clear, repeatable processes—so practices can capture the full value of their services, strengthen cash flow, and devote more time to what matters most : patient care.

WHO YOU ARE

The Project Manager is responsible for leading end-to-end implementation projects—from initial planning through successful go-live—ensuring clients receive a smooth, timely, and well-coordinated onboarding experience. This role works closely with Customer Success Managers (CSMs), internal stakeholders, and client teams to manage project scope, timelines, communication, risk mitigation, and post-implementation transition. The ideal candidate combines strong project management discipline, outstanding communication skills, and the ability to build productive cross-functional relationships.

A DAY IN THE LIFE

Implementation Management

• Lead the full implementation lifecycle, including discovery, requirements gathering, solution design, configuration coordination, testing oversight, and go-live execution.
• Develop detailed project plans, timelines, and milestones tailored to each client’s operational needs and readiness.
• Facilitate project kickoffs, status meetings, requirements sessions, and validation workshops with clients and internal teams.
• Coordinate cross-functional resources such as Technical Services, Product, Revenue Cycle Operations, Training, and Support to ensure timely delivery of project tasks.
• Assess project dependencies and constraints, and rapidly escalate blockers, resource gaps, or schedule risks to leadership and cross-functional teams to safeguard project delivery.
• Ensure all implementation documentation is completed, stored, and communicated appropriately (e.g., project plans, meeting notes, technical requirements, configuration guides).
• Conduct readiness assessments and lead final go-live planning, ensuring clients are operationally prepared and aligned on next steps.
• Maintain a thorough knowledge of product functionality and best practices for usage and configuration.

Collaboration With Customer Success Managers and Customer Support

Client Relationship & Communication

Project Governance & Reporting

OUR CORE VALUES

At Encoda, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values.

Ready : We embrace change and adopt a growth mindset in relentless pursuit of progress.

Collaborative : We have the courage to reach out for help, are approachable when others need our help, and are willing to engage in healthy debate.

Trustworthy : We approach all situations (internal and external) with positive intent and integrity.

Committed : We are accountable to deliver results with a passion for our clients’ success.

Requirements

PREFERRED QUALIFICATIONS

WORK ENVIRONMENT & EXPECTATIONS

Benefits